Seth Godin talks about the 2% of people who, no matter what safe guards you put in place, no matter how clear your instructions, will manage to screw things up. He says that we either have to put in place resources to accomodate these faulty few or weed them out through trial and error.
Even in the context of the classroom (or even more so, depending on how you look at it), there are the 2% of people who will constantly ignore directions or doggedly avoid doing things correctly. I have very little patience with these kinds of people, but it is always a wake up call when you suddenly find yourself in the embarrassing situation of being THAT person who missed some important directive. Can we really fault people for being human? We can try to eliminate as much uncertainty as possible, but isn't there that simple law of life in our plane of existence that states that nothing is completely perfect?
Perhaps we need a little of that 2%?
via Seth Godin
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